Frequently Asked Questions
Everything you need to know about shopping with Puphood.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location but generally range from 10 to 21 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Are your products safe and certified?
Yes, at Puphood, we prioritize quality and safety. All our products undergo rigorous testing and meet industry-standard safety certifications before being listed in our store.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Absolutely. Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.