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Returns & Exchanges
At Puphood, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in original condition.
1
Initiate Your Request
Log into your account or use our contact form to submit a return request with your order number and reason for return.
2
Prepare Your Package
Ensure the items are unused, in their original packaging, and securely packed to prevent damage during transit.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing